terms of service & privacy policy


We currently ship to everywhere in the U.S. and internationally. Please email us if you are interested in overseas wholesale. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

For questions about your package, email us at hello@evergreenchai.com  with your inquiry and we will respond to you as soon as we can. 


Returns can be made on unopened chai by contacting us at hello@evergreenchai.com.

Return shipping costs are the responsibility of the purchaser.


Evergreen Chai Terms of Service

Please read these terms of service ("terms", "terms of service") carefully before using www.evergreenchai.com (the "service") operated by Evergreen Chai ("us", 'we", "our").

Conditions of Use

We will provide services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy (scroll to review) regarding our user data collection. It will help you better understand our practices.


Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Evergreen Chai and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Evergreen Chai, with copyright authorship for this compilation by Evergreen Chai.


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of the United States and its applicable state, county, and local municipalities, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Evergreen Chai and you, or its business partners and associates.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by the state or federal court which is most applicable to Evergreen Chai and you consent to exclusive jurisdiction and venue of such courts.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

Evergreen Chai Privacy Policy

Evergreen Chai operates the www.evergreenchai.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the website www.evergreenchai.com.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Service, which is accessible at www.evergreenchai.com/termsofservice, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, postal address, and email address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

        • To facilitate our Service;
        • To provide the Service on our behalf;
        • To perform Service-related services; or
        • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about any of our policies, please do not hesitate to contact us here.

What are you getting when you buy our chai?

Certified Ingredients

all of our ingredients are analyzed and certified. this is crucial for preventing heavy metals and other toxins from slipping under the radar.

GMP Manufacturing

Evergreen chai blends are mixed and packaged in a GMP Certified manufacturing facility by the Safe Food Alliance.

Seed Oil FREE

  • no inflammatory seed oils
  • no mono or di glycerides (often made from seed oil)
  • instant chai latte made with 100% real organic cream

Artificial Sweetener Free

the jury is still out on whether artificial sweeteners are actually good for our health long term. for this reason, we choose to use real cane sugar that is unbleached and organic. we urge our customers to enjoy our tea latte products in moderation as a occasional sweet treat.

Compostable Packaging

If you've known about us for a long enough, you already know that we started out at a liquid concentrate company. A few years back, we took a huge leap away from plastic bottles! We are proud and excited that all of our chai packaging is biodegradable.

our ingredients make a difference

the sugar cane that we purchase is made on a farm that is also 49,000 acres of animal home and 23 times more diverse than a conventional sugar farm.

It is Carbon Neutral.

It is 20% more productive than a conventional sugar farm.

It is the first regenerative organic certified sugar cane farm.

It uses Mechanical harvesting eliminating 47,000 tons of Co2 from hitting our atmosphere.

It avoids 13,900 tons of agrochemicals annually.